The local customs office will contact the customer by email or telephone, and any taxes and duties are payable on arrival in the destination country. Taxes and duties are calculated by the local customs office when the parcel arrives in the destination country and are the responsibility of the customer. Printed within 30 mins from order and dispatched within 24-48 hours Printed within 5-7 working days from order We try to ensure that the product images you see on our website are as true a reflection as possible of the actual products, however, please be aware that colours may vary depending on your monitor settings. We cannot be held responsible if PayPal, Shopify Pay or any auto-fill settings on your device input an old shipping address or a non-complete address, but please email we will certainly help where we can. This includes amending shipping addresses. After this time, or if you order has already been printed, unfortunately we cannot cancel or amend the order. If you realise you have made an error, please email so that we can try and assist. Wallpaper orders are processed and sent to production within 24 hours of you completing payment, where they are printed to order. If, however, your wallpaper is marked or damaged, please keep all packaging and email assistance. We do not reimburse for re-installation costs or faulty installations.Īll our wallpaper is designed and printed to order so unfortunately, we cannot, under any circumstance, offer a refund or exchange. It is important that the installation instructions provided on the reverse of our label are followed closely, to ensure the best results are achieved. It is up to the customer to check the product before installing it. The limit of Munks & Me's liability for any fault or defect in the product shall be to the value of, not exceeding the purchase price of the particular goods. If you find any flaws, please contact us before you book your decorator or start installing the wallpaper, and we will replace it with a new one, free of charge. We ask that you please always check the wallpaper before booking a decorator to install it, or hanging it yourselves, to ensure there are no production defects. Printing wallpaper is a technical and advanced process, and on rare occasions, mistakes can be made. Should any orders need to be reprinted as a result of incorrect measurements being provided, we will not be responsible for any additional charges on the reprint or removal/re-installation. All our wallpapers are made to order, so please make sure you double check your measurements before putting them in or emailing them to us, and remember to please add 6cm to each measurement to allow for trimming.
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